Communication Skills Training

Develop your communication skills and build rapport with colleagues and customers

(This training has been recently added to our library)

This Communication Skills Training course is designed to enable participants to communicate clearly and with impact, by improving their verbal and non-verbal communication style, as well as enhancing interpersonal skills. Communicating effectively will soon seem effortless!

Communication Skills Training

Communication Skills Training Course Description

  • +977 9818097976

This session covers:

1. Definition: What is Communication Skills Training?
2. Purpose of Communication Skills Training
3. How to develop your communication skills:

  • Clearly communicate your goals
  • Use numbers to gain greater clarity
  • Use 8-part SMART
  • Practice good humor
  • How to clearly express your message
  • Improve your listening skills
  • How o distinguish between a citric and a cynic
  • Communicate using affirmative instructions

4. Managing the difficult conversation and conflict.

  • Communication requires you get the timing right.
  • Communication requires you get the emotions right.
  • Communicate using factual, objective language.
  • Communicate with the right level of assertiveness.
  • In conflict, your objective is to take the heat out of the situation.
  • Negotiate a way forward.
  • Prepare your message in advance.
  • Propose a definite solution to the problem or difficult situation.
  • Distinguish reasons from excuses.
  • Know when to compromise and when to stand firm
  • Good body language and the use of proper voice tones.
  • The proper use of praise and appreciation.